Privacy Policy

Leicester MS Therapy Centre

31 Freemans Common Road, Leicester, LE2 7SQ

Email: info@leicsmstherapycentre.org.uk

Phone: +44 (0)116 255 7104

leicsmstherapycentre.org.uk

Last updated: 27/05/2026

1. Who we are

The Leicestershire MS (Multiple Sclerosis) Therapy Centre ("the Centre", "we", "us", "our") is a registered charity based in Leicester. We operate the website at leicsmstherapycentre.org.uk (the "Site"), which provides information about our services, a membership programme, fundraising activities, and a blog.

For the purposes of UK data protection law, the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we are the data controller of personal data collected through this Site.

Contact for data matters:

Email: info@leicsmstherapycentre.org.uk

Post: 31 Freemans Common Road, Leicester, LE2 7SQ

2. What personal data we collect and why

We only collect data that is necessary for a specific purpose. The table below summarises what we collect, why, and the legal basis we rely on.

2.1 Enquiries and contact

If you contact us by email, phone, or any contact form on the Site, we collect your name, email address, phone number, and the content of your message.

Purpose: To respond to your enquiry and, where relevant, to arrange a consultation or membership.

Legal basis: Legitimate interests (Article 6(1)(f) UK GDPR), it is in both parties' interests to handle enquiries properly. Where your enquiry relates to a health condition, we additionally rely on your explicit consent (Article 9(2)(a) UK GDPR) for any health information you choose to share.

2.2 Membership

When you join the Centre (annual membership: £40), we collect your name, contact details, and any health or condition information relevant to your treatment or therapy.

Purpose: To administer your membership, provide services, and ensure your safety while using the Centre's facilities.

Legal basis: Performance of a contract (Article 6(1)(b) UK GDPR); and explicit consent or substantial public interest in the health context (Article 9(2)(a) or (j) UK GDPR) for health data.

2.3 Donations and Gift Aid

If you make a donation, we may collect your name, address, and email. If you elect to Gift Aid your donation, we are required to retain your name and address by HMRC for at least four years.

Purpose: To process donations, acknowledge gifts, and comply with Gift Aid record-keeping obligations.

Legal basis: Legal obligation (Article 6(1)(c) UK GDPR) for Gift Aid records; legitimate interests for general donation acknowledgement.

2.4 Website analytics

When you visit our Site, certain technical data is collected automatically. This may include your IP address (anonymised where possible), browser type, device type, pages visited, time on page, and referring URL. See Section 5 (Cookies) for full details.

Purpose: To understand how visitors use the Site and to improve it.

Legal basis: Consent (Article 6(1)(a) UK GDPR) for any non-essential analytics cookies; legitimate interests for server-level logs strictly necessary to keep the Site running.

3. Special category (health) data

Because our Centre supports people living with MS and similar conditions, some of the personal data we handle is special category data (health data) under Article 9 UK GDPR. This attracts stricter protections:

• We only collect health information that is directly relevant to providing safe, appropriate services.

• We process it only on the basis of your explicit consent, or where necessary for the management of health or social care services.

• We do not use health data for profiling, marketing, or any other secondary purpose.

• Access is restricted to authorised staff and trustees who need it to provide your care.

4. How we store, protect, and retain your data

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. Our Site is hosted on Hostinger's infrastructure with HTTPS encryption.

Retention periods:

| Data type | Retention period |

| General enquiries | 12 months after the matter is resolved |

| Membership records | Duration of membership + 6 years |

| Gift Aid / donation records | Minimum 4 years (HMRC requirement) |

| Analytics / cookie data | As set out in the Cookie Policy |

We will securely delete or anonymise data once the applicable retention period has passed.

5. Cookies

We use cookies on this Site. Our cookie consent banner (shown on your first visit) allows you to accept all cookies, reject non-essential cookies, or manage your preferences individually.

Full details of the cookies we use, their purposes, and how to manage them are set out in our [Cookie Policy](/cookie-policy).

6. Sharing your data

We do not sell or share your personal data with third parties for their own marketing. We may share data only in the following circumstances:

- Hostinger, our website hosting provider, acting as a data processor on our behalf under a Data Processing Agreement.

- GiveWheel / other donation platforms, if you click a donation link, you will be redirected to a third-party platform operating under its own privacy policy. We may receive a record of the donation (name, amount) for charity accounting.

- HMRC, Gift Aid declarations are shared with HMRC as required by law.

- Facebook, if you visit our Facebook page via a link on the Site, Facebook's own privacy policy governs that data.

- Legal or regulatory authorities, where we are required to do so by law or a court order.

Where we use third-party processors, we ensure appropriate data processing agreements are in place.

7. International transfers

Our website is hosted via Hostinger, which may process data on servers within the UK/EEA. Some third-party tools (such as Google Analytics, if used) may transfer data to the United States. Where this occurs, transfers are safeguarded by appropriate mechanisms such as Standard Contractual Clauses (SCCs) approved under UK GDPR.

If you would like more information about how specific transfers are safeguarded, please contact us.

8. Your rights under UK GDPR

You have the following rights in relation to your personal data:

| Right | What it means |

| Access | Request a copy of the personal data we hold about you. |

| Rectification | Ask us to correct inaccurate or incomplete data. |

| Erasure | Ask us to delete your data ("right to be forgotten"), subject to legal retention obligations. |

| Restriction | Ask us to pause processing of your data in certain circumstances. |

| Portability | Where processing is consent- or contract-based and automated, request your data in a portable format. |

| Object | Object to processing based on legitimate interests. |

| Withdraw consent | Where processing is based on consent, withdraw it at any time without affecting prior lawful processing. |

| No automated decisions | We do not make decisions about you using solely automated means. |

To exercise any right, contact us at info@leicsmstherapycentre.org.uk. We will respond within one calendar month. We may ask you to verify your identity.

9. Complaints

If you are unhappy with how we have handled your personal data, you can complain to the Information Commissioner's Office (ICO):

Website: [https://ico.org.uk/make-a-complaint](https://ico.org.uk/make-a-complaint)

Helpline: 0303 123 1113

We would always welcome the chance to resolve a concern directly before you contact the ICO, please do get in touch with us first.

10. Third-party links

Our Site may contain links to third-party websites (GiveWheel, Facebook, NHS resources, etc.). This policy applies only to our Site. We are not responsible for third-party privacy practices and recommend you read their policies before sharing personal data with them.

11. Children

Our Site is not directed at children under 13. We do not knowingly collect personal data from children. If you believe a child has provided us with data, please contact us and we will delete it promptly.

12. Changes to this policy

We may update this policy periodically. The "Last updated" date at the top will always reflect the most recent revision. For significant changes we will place a notice on the homepage.

13. Contact us

Leicester MS Therapy Centre

31 Freemans Common Road, Leicester, LE2 7SQ

Email: info@leicsmstherapycentre.org.uk

Phone: +44 (0)116 255 7104